When will you receive cash back?

When you make a purchase from an online shop via GiftPanda, the shop must confirm your purchase. Here at GiftPanda, we unfortunately have no influence over which cash back offer the partner confirms and which one is rejected. If a shop should refuse your cash back, we will need to verify the reason with the partner shop. We only earn money when you receive cash back! This is why it is in our best interest that you get cash back for each of your purchases. So please take a look at the following reasons for rejection that you may have to consider during your online shopping.

The 11 most common reasons why your cash back was rejected:

  1. Using a gift card
  2. Paying with a gift card
  3. Purchasing a gift card
  4. Using another bonus program
  5. Partial return - You have returned some part of your order
  6. Delayed payment
  7. Contacting the partner after completing your order
  8. Ordering using the wrong information
  9. Splitting your order or online booking
  10. Purchasing fixed-price products like books
  11. Not deleting cookies before placing your order


1. Using a gift card

If you pay using a gift card that is not listed on GiftPanda, you will not receive cash back. You can combine cash back only with gift cards that are listed on the respective partner website on GiftPanda.

2. Paying with a gift card

If you apply gift cards to your purchases either completely or partially, you will not receive cash back.

Exception: Gift cards that are listed on GiftPanda.

3. Purchasing a gift card

If you buy a gift card in a shop, you will not receive cash back for this purchase.

Exception: Shops that focus on the sale of gift cards, e.g. Groupon, DailyDeal, and so on.

4. Using another bonus program

If you also collect points using Payback or other programs for discounts and bonuses, you will not receive cash back. Shops process only one bonus program, so you need to choose one bonus program (insider tip: GiftPanda). Additionally, offers like “friends recruit friends” and other similar programs cannot be combined with cash back.

5. Partial return - You have returned some part of your order

If you have partially returned an order, the partner will often reject the cash back provisionally. Partners usually cannot adjust values in their system. However, we can make a request for the partner to resubmit your order and allow you to earn cash back. Normally, you will receive cash back for the final amount (the price of the order minus the partial return). Of course, if you return the whole order, you will not be rewarded cash back. The same goes for the cancellation of travels, partial payments, and cancellation fees.

6. Delayed payment

If there are delays in payment and the partner shop verifies your eligibility for cash back before he received your payment, your cash back will be rejected. If the payment occurs at a later date, feel free to contact us to request a new verification from the partner.

7. Contacting the partner after completing your order

If you contact the partner directly after completing your order and made changes regarding your order, you will not receive cash back because the order is no longer being completed through GiftPanda. Your order needs to be processed completely through GiftPanda in order to receive cash back.

Tip: Should there be any changes regarding your order, please cancel the order, delete any cookies, and use GiftPanda again to place a new order.

8. Ordering using false information

If you order using incorrect or false information, you will not get cash back. In such a case, we might even consider closing your account.

9. Splitting your order or online booking

If you split your bookings for travels, hotels, flights or other offers that have fixed cash back rates into several booking processes, cash back will not be paid. Such behavior is not in the partner’s best interest and is considered solely for personal gain. This is why you did not receive cash back. In such cases, we might even consider closing your account.

Example: You stay in a hotel for 3 days and you book every day separately in order to receive more cash back.

10. Purchasing fixed-price products, like books

If you purchase books or other products that are fixed-price by law, you will not receive cash back. It is prohibited by law to allow a discount for fixed-price products. This is the reason why there will be no cash back for such products.

Exception: Shops where you can buy used books or products.

11. Not deleting cookies before placing your order

If cookies of another website prevail over Gift Panda’s cookies, your cash back might be rejected by the partner. So before you place your order, be sure to delete old cookies and avoid opening other websites or tabs beforehand. The best way would be to use a separate browser for GiftPanda and to use it only for GiftPanda. This is the best method to avoid problems with cookies.

Example: You navigate to a shop via GiftPanda in order to make a purchase. Before you complete your order, you quickly open a website for gift cards to find an appropriate gift card. Now the gift card website has placed a cookie on your computer and will collect the commission from your purchase. Consequently, we will not receive any commission and thus would not be able to pay your cash back.

Please also note:

If any of GiftPanda’s partners have separate conditions for cash back, you will always find these conditions on the website or the app screen of the respective partner shop when using GiftPanda.

You didn’t find what you were looking for?

If we couldn’t clear up your questions or you are just not sure if there will be cash back for your order, please contact our GiftPanda support team at: giftpanda@ayetstudios.com.

Download GiftPanda App Now!

What is Cash back?

While you shop online for things you would buy anyway, using our app, you can get money back for that purchase. There are some prerequisites to using cash back, you must be at least 18 years old to register. Check out popular stores below.

Popular Shops